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The Customer has the right to return the item/s within fourteen (14) days from the day of receipt of the item/s. 
In the unlikely event that your order arrives faulty or damaged, please email info@nordic-gift.com with the details immediately, and upon review we will advise you of the next step. Please make sure all products are in the original packing, and do not send anything back before we respond with instructions. Nordic-Gift.com reserves the right to review all returns issues upon (i) communication of returns issue from the Customer pending Returns Authorisation and (ii) if Returns Authorisation is given by Nordic-Gift.com, inspection of item upon receipt. We will do our best to deal with all issues as quickly and efficiently as possible. 
Unless otherwise stated, goods are warranted against defects in materials and workmanship for one calendar year from the date of purchase. We reserve the right to replace it with an item of similar value should the original item be discontinued from our product line. Neglect, abuse, normal wear & tear, corrosion, breakage, accidental damage, spoilage, disassembly, or loss (or partial loss) is excluded. Liability arising from a manufacturer’s lifetime warranty rests solely with the manufacturer and Nordic-Gift.com are not liable for any costs. Customs charges, import duties and taxes are not included in the product price or shipping & handling cost. These charges are the buyer’s responsibility. 
Your payment card will be debited within a few days of you placing your order. This is so we can contact our suppliers to make sure your order is crafted and sent within a timely period, before we take any payments. 
Please note - there may be a currency conversion charge by your bank or card issuer upon payment for your order. Nordic-Gift.com is not liable for any charges incurred. 
Shipping costs are variable, depending on size and destination. The total shipping cost can be viewed at the checkout once you’ve placed your order in the shopping basket, and entered your delivery address. 
Customs or duty charges may be incurred at the Customer's destination country. Nordic-Gift.com is not liable for these charges. 
Usually this is 3-4 weeks. Because all of our items are individually handcrafted (and not factory-made) they sometimes take a little longer…but it will be always worth the wait! 
Customs or duty charges may be incurred at the Customer's destination country. Nordic-Gift.com is not liable for these charges. 
Yes! You will see this from the https:// bit in your browser when you go to our website. In addition to this, when you place your order your payment details go via PayPal Business’ own ultra-high security servers only. 
Sometimes our products are shipped to you directly from our craftsmen, as most of our unique products are made-to-order only. So if you’ve received 1 item from us but not another, don’t worry – it’s on its way. Contact us at info@nordic-gift.com if you have any questions. 
Right now we ship to the UK and the US, and we will be shipping to other locations later this year. 
We do not store credit card details nor do we share customer details with any 3rd parties. 
If there are any questions you have that are not listed here, please contact us at info@nordic-gift.com and we will respond as quickly as possible. 
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